Online Purchases
No refunds for purchases made online. Exception in case of damaged or backordered products. In case of an address error, additional administrative fees of $15 plus 5% of the total order may apply.
Activity and Excursions Cancellations
No refunds or exchanges will be processed within 14 days of the event date. If the cancellation request is made before this period and space is available, you can change dates, or we will issue a gift card of the same value as the purchase.
In-Store Purchases
For in-store purchases, we will exchange or refund as long as:
- The receipt is provided, and the refund is requested within two weeks of the purchase date.
- The product has not been damaged since the time of purchase and can be put back up for sale, exception in case of a manufacturing defect.
- The product is not fresh food or food preserved in a container that could have been opened by the customer.